Q May I have a sample order?
Yes, sample order is available.
Q What is the lead time for production and delivery?
Sample needs 3-5 days. Mass production time requires 1-2 weeks for order quantity or more, and the general delivery time ranges from 7 to 45 days.
Q How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It typically takes 3-5 days to arrive. Airline and sea shipping options are also optional.
Q How to proceed with an order?
Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places a deposit for the formal order. Fourthly, we arrange the production.
Q How do you handle faulty products under warranty?
Firstly, our products are produced in a strict quality control system with a low defective rate. Secondly, during the guarantee period, we will send new products with new orders for small quantities. For defective batch products, we will repair and resend them to you or discuss solutions including a recall based on the real situation.
Q What are the payment methods and terms?
We accept payment by credit card and T/T on Trade Assurance, PayPal, Western Union, or custom payment methods. Our terms require a 30% deposit and the remaining 70% balance before shipment after goods inspection.